Review of Maui Jim Titanium Sport Sunglasses - Ka'anapali - Metallic Gloss Copper Frame with Maui Rose Lens - R501-23

I placed an order on July 18th for Mau Jim Ka'anapali sunglasses though HDO sport, your only option on Amazon for Mau Jim. On the 21st I looked to check the status of my order and got a message from HDO saying I'd get a response in one working day and asking for my ticket number. You are not issued a ticket number when ordering through HDO. Long story short on July 30th I got the first of several messages thanking me for my inquiry but with no response to my inquiry as to the status of this item (I was in the unfortunate position of not having sunglasses which was the only reason I looked quickly to get an order status). On August 4th I got the first confirmation that my order was being shipped. Having not heard from HDO since the 21st I'd already purchased the same sunglasses at a local store paying the same online price. The HDO glasses arrived August 7th.

On that same day Amazon sent a Rate This Product note. I responded about the poor customer service from HDO by this time I was well into the process of waiting to get return order information and getting the non-response, response that my inquiry would be answered in ONE WORKING DAY (don't believe it). Within hours of submitting my rating I got an online respone from Alasdair McClean-Foreman, who seemed well intentioned, then came a call. Mr. McClean-Forman apologized for the poor service and asked if he could correct the problem AND would I be willing that day to change my Rating as it poorly reflect on his company with Amazon. I relayed my concerns about changing my rating until the problem of returning the sunglasses for a refund had been finalized. Mr. McClrean- Foreman offered to refund the price of the sunglasses AND offered a 25% discount on any item I purchased that day. He was going to hand the matter himself. Again long story short. The credit was applied to my cc. I changed my response. I ordered a pair of Serengeti sunglasses then got a call from Alasdair that even though this product was shown as instock online HDO in fact did not have Serengeti sunglasses in stock (the same problem with my original order). He asked that I purchase another pair of Maui Jim's which I did. As of today August 26th I have a full price charge for the second pair of sunglasses on my credit card and am still in possession of the original pair of Maui Jims because I can not get a response from HDO to my request for a prepaid return stamp nor instructions as to how to return the product. There online customer service site is lacking.

My direct inquiries to Mr McClean-Foreman are now being returned as undeliverable. My last note was sent August 20th asking them to respond to their latest EZ Service note telling me I would be contacted within One Working day. As of today August 26th I have one pair of sunglasses (original purchase price credited but unable to return) a second MORE EXPENSIVE pair of Maui Jim sungalsses charged to my credit card without the 25% discount Mr. McClean-Forman promised to handle himself (he specifically directed me to place the order directly to him so he could handle the matter). I'd like to return both pair of sunglasses from HDO but am getting no response to any communication.
DO NOT BUY FROM HDO SPORTS! In good faith I changed my rating against my better judgement before the problems were resolved. I should have trusted my gut.

STILL LOVE MAUI JIMS

Product Description
(Please click on "See Larger Image & other views" for additional Close-Up Photos)Discover Life's true colors with the #1 Sunglass maker in the world today.No other sunglass offers the same level of visual acuity, protection and color enhancement as the patented Maui Jim® PolarizedPlus® technology.Maui Jim® Titanium Sport sunglasses gives Golfers the ability to read greens and lies more accurately. Weighing only 10 grams, these lightweight sunglasses are perfect for driving the greens in the early morning and for driving home in the early afternoon.

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