Warning about Amai Unmei!!!(Lovely clothes - horrendous customer service)I bought this beautiful (gorgeous) dress from Amai Unmei for my daughter's wedding.It cost a lot of money but was well worth it - or at least should have been.This dress is cut on the bias and lays beautifully.It was perfect when my daughter and I picked it up at the store.The day of the wedding it looked GREAT - for less than twenty minutes.I put the dress on and within about five minutes my daughters noticed a stretch or pucker that just appeared out of nowhere.I had done nothing ... no food on it ... no stretching ... no pulling ... NOTHING!Within another ten or fifteen minutes a second flaw appeared, parallel to the first and both at an angle consistent with the bias of the material.This gorgeous dress is really sleek and all one color, so the damage was obvious but the wedding was starting and I had no option but to walk my daughter down the isle with my dress looking that way.
Our family was traveling and busy, so probably a couple of weeks later I took the dress into the shop.Vanessa wasn't there so I left it with an explanation and asked that she call me.Long story short:I've had several conversations with her explaining in a syrupy-sweet voice that she's very sorry but that their policy is that they NEVER do returns or refunds.All I was asking was that they reimburse me half the cost of the dress which I think is more than fair since it looked good for only a few minutes.She first insisted it was a stain, then conceded that they had determined that only because they didn't know what else it could be.(It's NOT a stain.)Her argument that the dress was perfect when we picked it up is correct.My point that there is obviously a flaw in the material is also a no-brainer.I'm not some low-life who buys expensive dresses, wears them once and then tries to return them.The bottom line is that this dress is worthless to me and Amai Unmei won't stand behind their product.The suggestion that this is somehow my fault is an insult.My dughter tried to explain the situation and was similarly dismissed.My advise re Amai Unmei is:Think twice!!The dresses are beautiful but if there's a problem - ANY problem - it will be solely your problem and you'll be out a LOT of money!Call with questions or concerns:Pamela Rogers253-677-1897
Product Description
Amai Unmei bias cut dress with front and back cowl neckline, made from the finest silk charmeuse.
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